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Measurement does not work :
In Sensor Direct Mode

  • Why does smart computer not switch to the measurement screen?

    Is the smartphone icon displayed on the entire screen?

    • The smart computer is in Mirror Mode. Press MODE for 1 second to switch to Sensor Direct Mode.

    Smartphone search screen

  • Sensor or DI2 system  was disconnected during measurement. What should I do?

    Try the following solutions.

    • Switch the smart computer to Mirror Mode temporarily and then switch back to Sensor Direct Mode.
    This may connect the sensor with the smart computer again.

    * Press MODE for 1 second to switch between Sensor Direct Mode and Mirror Mode.

    • Press the RESET button on any sensor that was disconnected.

  • Why is the sensor or DI2 system signal not being received?

    Try the following solutions.

    • Switch the smart computer to Mirror Mode temporarily and then switch back to Sensor Direct Mode.
    This may connect the sensor with the smart computer again.

    * Press MODE for 1 second to switch between Sensor Direct Mode and Mirror Mode.

    • Press the RESET button on any sensors that cannot be connected.

    Is [Connect] set to [ON] in the Cateye Cycling™ menu on your smartphone?

    • Set [Connect] to [OFF] or close Cateye Cycling™.

    Have you paired the sensor or DI2 system?

    You must use Cateye Cycling™ to pair the sensor or the DI2 system.

    Pairing a sensor or a Shimano DI2 system with a smartphone

    Was the sensor or DI2 system paired using the smart computer?

    • During pairing or when connected to a smartphone, if sensor information is stored in Cateye Cycling™, this information is written to the smart computer.
    To add a sensor or a DI2 system, pair via Cateye Cycling™.

    Pairing a sensor or a Shimano DI2 system with a smartphone

    You may be using another smartphone app at the same time that can connect with Bluetooth sensors.

    • Another Bluetooth device may be connected with your smartphone. Bluetooth sensors are only able to connect with a single device at a time. Stop using the other app or change its settings so that it does not connect to Bluetooth sensors.

    You may be using an iPhone with a commercial sensor.

    • Sensors made by another company must be paired separately with smart computer. The same applies to tire circumference for sensors capable of measuring speed.

    Pairing a smart computer with a sensor

    Tire circumference setting

    Are you using a Bluetooth sensor?

    • Smart computer can only receive signals from Bluetooth sensors.

    The sensor battery may be flat.

    • Replace the battery with a new one.

    Battery replacement : Optional sensors

    The magnet may not be in the correct position relative to the speed sensor or speed (cadence) sensor (ISC).

    • Refer to the sensor instruction manual and attach the sensor correctly.

    Mounting the speed (cadence) sensor (ISC-12)

  • Smart computer operation is abnormal.

    What should I do?

    The following procedure explains how to restart the smart computer.

     

    1. Press the AC button on the smart computer.

    The initialization screen is displayed.

     

    2. Press MODE once to cause [RESTART] to blink, and then press MODE for 1 second.

    Confirm(1 second)

    The smart computer will restart and switch to the smartphone search screen.

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