Frequently Asked Questions

The smart computer cannot be connected to a smartphone (Cateye Cycling™)
Try the following solutions in order, starting from the top.

Under [Settings] on the smartphone, turn [Bluetooth] off and then back on.
* Turning Bluetooth® off/on from the Control Center on an iPhone will not solve the problem.
Check if the smart computer can be connected.

Restart Cateye Cycling™.
Check if the smart computer can be connected.

If this does not resolve the issue, restart the smartphone.

Activity list backup and data transferring
Reinstalling Cateye Cycling™
Changing smartphone models (transferring data)
Creating a backup allows you to import your activity list data when reinstalling Cateye Cycling™ or when changing smartphone models.
If using an iPhone, make sure iCloud Drive is turned on under [Settings] > [(Your Name)] > [iCloud].Important

Creating a backup
Smartphone

1. In Cateye Cycling™, tap (MENU) > [General] > [Backup], and then tap [Backup].
Backups are created in iCloud Drive on iPhones, and Google Drive on Android smartphones.
After the backup finishes, check the backup date to confirm the backup was successful.

Follow the steps below to import activity list data when reinstalling Cateye Cycling™ or when changing smartphone models.

Cannot pair with an Android smartphone
Try the following methods if pairing cannot be performed using the procedure in “Pairing a smart computer with a smartphone”.

Smart computer
1. On the measurement screen, press MODE for 1 second to display the smartphone search screen.
Smartphone searchscreen

Smartphone
2. On the smartphone, tap [Bluetooth] under [Settings].
If [Bluetooth] is turned OFF, turn it ON.
[CA:##:##:##:##:##] will be displayed if the smart computer is detected.
Tapping will cause [CC-SC100B] to be displayed as the device name.

3. Launch Cateye Cycling™.

4. From (MENU) at the top left of the screen, turn on [Connect] and tap [Device].

Tap [Pair to Device] to start pairing.

When Cateye Cycling™ detects smart computer, a message is displayed on the smartphone.

Tap [Pairing] to complete pairing.

Abnormal display
General
Altitude
Simple navigation and compass
Heart rate
Power

Measurement does not work
In Mirror Mode
In Sensor Direct Mode
Cannot measure heart rate
Cannot measure power

Data cannot be reset
On the measurement screen, press MODE for 3 seconds.

Difference between "finishing a trip" and "completing measurement"
What does "finishing a trip" mean?
• "Finishing a trip" refers to resetting smart computer (by pressing MODE for 3 seconds). This action resets measurement values to 0 and changes the screen to the "ready" display. You can then start measuring your next trip.

What does "completing measurement" mean?
• "Completing measurement" refers to saving and uploading a trip or a series of trips from the save & upload screen in Cateye Cycling™. You can do this by tapping (Flag) on the trips screen in Cateye Cycling™.

Data is not saved
Why is data sometimes not saved as summary data even after a reset operation?
• Measurements for trips of 0.1 km or shorter are not saved as summary data.

Trip data cannot be uploaded
Why can't I upload activities to a service site?
• Have you completed login settings for each service site?
From Cateye Cycling™, tap (MENU) > [Account], and then complete login settings by entering account information for each site.

Why does my smartphone battery drain so quickly?
Have you been leaving [Connect] turned on in Cateye Cycling™ even when you are not performing measurement?
• It is recommended that you turn off [Connect] from (MENU) to minimize smartphone battery drain.

Smart computer firmware cannot be updated
- The firmware cannot be updated after "The update failed" is displayed while updating the smart computer's firmware.
  Caution
  Formatting will delete all data and reset the smart computer to factory default settings.
  If the smart computer contains summary data measured in Sensor Direct Mode, import the data to the smartphone before doing format operation.
  Importing summary data
  The following procedure explains how to format the smart computer.
  1. Press the AC button on the smart computer.
  
  The initialization screen is displayed.
  
  2. Press MODE once to cause [FORMAT] to blink, and then press MODE for 1 second.
  Confirm(1 second)
  Smart computer will be formatted and the display switches to the smartphone search screen.
  
  Connect to the smartphone, and then try updating the firmware again.
- Firmware transfer has failed and could not be completed.
  Tap [Cancel] under [Update Firmware] in Cateye Cycling™. Then return to (MENU) and turn off [Connect].
  The action to be taken next will depend on the smart computer display.
  The screen displays [Transferring Firmware]
  The smart computer turned off normally
  
  The screen displays [Transferring Firmware]
  The following procedure explains how to format the smart computer.
  1. Press the AC button on the smart computer.
  
  The initialization screen is displayed.
  
  2. Press MODE once to cause [FORMAT] to blink, and then press MODE for 1 second.
  Confirm(1 second)
  Smart computer will be formatted and the display switches to the smartphone search screen.
  
  Connect to the smartphone, and then try updating the firmware again.
  
  The smart computer turned off normally
  Exit Cateye Cycling™ once and restart the application.
  Follow the procedure below to format the smart computer.
  Caution
  Formatting will delete all data and reset the smart computer to factory default settings.
  If the smart computer contains summary data measured in Sensor Direct Mode, import the data to the smartphone before doing format operation.
  Importing summary data
  1. Press the AC button on the smart computer.
  
  The initialization screen is displayed.
  
  2. Press MODE once to cause [FORMAT] to blink, and then press MODE for 1 second.
  Confirm(1 second)
  Smart computer will be formatted and the display switches to the smartphone search screen.
  
  Connect to the smartphone and update the firmware again.
  If the firmware fails to update again, restart the smartphone and try again.

Why can't I add a mail account in Notification Setting?
(Gmail notifications no longer being displayed)
- For Gmail
  The method for setting a Gmail account has changed. Follow the procedure below to configure the settings again.
  1. The Gmail app is required to receive Gmail notifications. Install the Gmail app on the smartphone being used.
  2. Tap (MENU) > [Device] > [PADRONE SMART+] > [Notification Setting], and set [Gmail] to ON.
- For Outlook account
  The security of Outlook authentication has been enhanced. Please follow the steps below to configure the settings.
  1. From your Microsoft account in Outllok.com, select [Security] > [Advanced security options] and follow the on screen instructions.
  2. From [Additional security], select [Turn on] for 2-step verification, and follow the on screen instructions to create the password for the app.
  * Please select Cancel to install the Microsoft Authenticator application. The procedure will be different if it is installed.
  3. In Cateye Cycling, tap [Device] > [Padrone Smart+] > [Notification Settings] > [Add Account] > [Outlook.com].
  For the password, please enter the app password created in step 2.

< Important >
Abnormal Operation Following Firmware Update
After updating the firmware on an Android smartphone, abnormal operation such as continuous buzzer sounds when connected or continuous displaying of incoming mail notifications may occur.
In such cases, perform the following to restart the Android smartphone.

1. On the Android smartphone, turn off [Bluetooth] under [Settings].
2. Under [Settings], tap [Apps] > [All Apps].
3. From the list of applications, tap [Bluetooth Share] to select.
*If [Bluetooth Share] is not visible, tap [Show system] first.
4. Tap [FORCE STOP] under [Bluetooth Share], and then tap [Storage] > [CLEAR DATA].
5. Finally, restart the Android smartphone.

After restarting the smartphone, connect PADRONE SMART to verify that the symptoms have improved.