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Abnormal display : General

  • Measurements from a paired sensor and gear information from a DI2 system are not displayed on the smart computer screen

    Heart rate, cadence, and power data as well as DI2 system gear information will not be displayed under the initial configuration of the measurement screen.

    Change the measurement screen to display measured values and gear information from paired sensors.

    ​ Changing the measurement screen

  • Settings changed for the DI2 are not applied to the smart computer, or the smart computer does not operate properly

    Caution

    ​Formatting will delete all data and reset the smart computer to factory default settings.

    If the smart computer contains summary data measured in Sensor Direct Mode, import the data to the smartphone before doing format operation.

    ​ Importing summary data

    The following procedure explains how to format the smart computer.

    1. Press the AC button on the smart computer.

    ​

    The initialization screen is displayed.

     

    2. Press MODE once to cause [FORMAT] to blink, and then press MODE for 1 second.

    ​Confirm(1 second)

    Smart computer will be formatted and the display switches to the smartphone search screen.

     

    Connect the smart computer to a smartphone and see if the issue is resolved.

  • Why is the display blank?

    The battery is flat. Replace the battery with a new one.

    ​ Battery Replacement

  • The screen is not displayed when the backlight is lit

    The battery capacity has dropped due to low temperatures or some other reason.

    Replace the battery with a new one.

    ​ Battery Replacement

  • The display is behaving abnormally. How do I fix it?

    The display may be abnormal if there is something that emits radio waves (such as railway tracks or a TV transmitter station) in the vicinity. Move away from the possible cause, reset smart computer (press MODE for 3 seconds), and start measurement again.

  • The screen is frozen. What should I do?

    The following procedure explains how to restart the smart computer.

     

    1. Press the AC button on the smart computer.

    ​

    The initialization screen is displayed.

     

    2. Press MODE once to cause [RESTART] to blink, and then press MODE for 1 second.

    ​Confirm(1 second)

    The smart computer will restart and switch to the smartphone search screen.

  • ​ MEMORY FULL is displayed on the screen

    The smart computer's memory is full.

    If you are using the smart computer linked to a smartphone, connect to Cateye Cycling™ and import summary data. This will clear the memory and the message will disappear.

  • Screen is locked

    Unlock

    Press SS/LAP and OPTION at the same time to unlock.

    Button lock

  • Current speed, cadence, and heart rate values are flashing

    If using a CATEYE sensor, measurement values start flashing to indicate that there is little remaining battery power in the relevant sensor.

    Replace the battery for the relevant sensor.

    For the CATEYE sensor battery replacement procedure, refer to the sensor’s online manual.

  • Why are power values flashing on and off?

    When using separate left and right power sensors, power values flash on and off to indicate that only signals from one sensor are being received.
    Check the power sensor.

  • Why are speed values strange?

    If you are not using a sensor that is capable of measuring speed, smart computer uses your smartphone's GPS for measurement, so depending on reception conditions (for example, if you are in a tunnel), measurement may be interrupted or smart computer may indicate values other than actual values.

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