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Measurement does not work :
In Sensor Direct Mode

  • Why does smart computer not switch to the measurement screen?

    Is the display at the bottom of the screen going round and round?

    • Press MODE for 1 second. Smart computer will switch to the Sensor Direct Mode measurement screen.

  • Sensor was disconnected during measurement. What should I do?

    Try the following solutions.

    • Switch the smart computer to Mirror Mode temporarily and then switch back to Sensor Direct Mode.
    This may connect the sensor with the smart computer again.

    * Press MODE for 1 second to switch between Sensor Direct Mode and Mirror Mode.

    • Press the RESET button on any sensor that was disconnected.

  • Why is the sensor signal not being received?

    (When Cateye Cycling™ is already installed)

    Try the following solutions.

    • Switch the smart computer to Mirror Mode temporarily and then switch back to Sensor Direct Mode.
    This may connect the sensor with the smart computer again.

    * Press MODE for 1 second to switch between Sensor Direct Mode and Mirror Mode.

    • Press the RESET button on any sensors that cannot be connected.

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    Is [Connect] set to ON in Cateye Cycling™?

    • Set [Connect] to [OFF] or close Cateye Cycling™.

    ​

    Have you paired the sensor?

    • You must pair smart computer with your smartphone via Cateye Cycling™.
    ​ Smartphone : Pairing with a sensor

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    Was the sensor paired using the smart computer?

    • When paired with or connected to the Cateye Cycling™ app and there is pairing information stored in Cateye Cycling™, the information in the smart computer is replaced by the Cateye Cycling™ pairing information. When a sensor is added, perform pairing with Cateye Cycling™.
    ​ Smartphone : Pairing with a sensor

    ​

    You may be using another smartphone app at the same time that can connect with Bluetooth® sensors.

    • Another Bluetooth® device may be connected with your smartphone. Bluetooth® sensors are only able to connect with a single device at a time. Stop using the other app or change its settings so that it does not connect to Bluetooth® sensors.

    ​

    Are you using a third party sensor?

    • Sensors made by another company must be paired separately with smart computer. The same applies to tire circumference for sensors capable of measuring speed.

    ​ Smart computer: Pairing with a sensor

    ​ Smart computer: Tire circumference

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    Are you using a Bluetooth® sensor?

    • Smart computer can only receive signals from Bluetooth® sensors.

    ​

    The sensor battery may be flat.

    • Replace the battery with a new one.

    * For information about the CATEYE sensor, refer to the sensor’s online manual.

    ​

    The magnet may not be in the correct position relative to the speed sensor or speed (cadence) sensor (ISC).

    • Refer to the sensor instruction manual and attach the sensor correctly.

    * For information about the CATEYE sensor, refer to the sensor’s online manual.

  • Why is the sensor signal not being received?

    (When using smart computer only)

    Try the following solutions.

    • Switch the smart computer to Mirror Mode temporarily and then switch back to Sensor Direct Mode.
    This may connect the sensor with the smart computer again.

    * Press MODE for 1 second to switch between Sensor Direct Mode and Mirror Mode.

    • Press the RESET button on any sensors that cannot be connected.

    ​

    Have you paired smart computer with the sensor?

    • The sensor must be paired with smart computer.

    ​ Smart computer : Pairing with a sensor

    ​

    Are you using a Bluetooth® sensor?

    • Smart computer can only receive signals from Bluetooth® sensors.

    ​

    The sensor battery may be flat.

    • Replace the battery with a new one.

    * For information about the CATEYE sensor, refer to the sensor’s online manual.

    ​

    The magnet may not be in the correct position relative to the speed sensor or speed (cadence) sensor (ISC).

    • Refer to the sensor instruction manual and attach the sensor correctly.

    * For information about the CATEYE sensor, refer to the sensor’s online manual.

    ​

    Press the AC button on the back of smart computer. (Restart operation)

    Caution

    If a measurement is currently in progress, be sure to press and hold MODE for 3 seconds (Reset operation) to generate summary data before restarting.

    The measurement data will be lost if the device is restarted without first being reset.

  • Smart computer operation is abnormal.
    What should I do?

    Press the AC button on the back of smart computer. (Restart operation)

    Caution

    If a measurement is currently in progress, be sure to press and hold MODE for 3 seconds (Reset operation) to generate summary data before restarting.

    The measurement data will be lost if the device is restarted without first being reset.

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