CONTACT & SUPPORT
To solve any technical problems or questions,
you will find troubleshooting for frequently asked questions on products,
product manuals and the CatEye distributor contacts here.
To ensure prompt support, please first contact the retailer where you purchased your product -- bringing your receipt will streamline assistance with small parts, repairs, replacements, refunds, or warranty matters.
If the retailer is unable to assist or the issue falls outside their scope, you may also contact the distributor in your country.
If you still encounter any difficulties at either stage, feel free to reach out to us directly -- we'll be happy to help facilitate further assistance via the local distributor.
CatEye World Headquarters
2-8-25 Kuwazu Higashi Sumiyoshi-ku, Osaka 546-0041, JAPAN
Attention: CatEye Customer Service
Please be advised that CatEye office will be closed from December 27 through January 4 for New Year holiday. Inquiries received during this period will be processed accordingly after January 5 or soon thereafter.
